FREQUENTLY ASKED QUESTIONS

The Palms Eatery: We are open daily for lunch, and dinner. Walk-ins are welcome, but we recommend making a booking to secure your table.

Monday - Sunday: 11:30am till late

The Palms Nursery and Homewares: Our doors are open every day from 8 am to 5 pm.

No, The Palms Sydney is a fully licensed restaurant. We do not offer BYO.

Certainly! We are more than happy to accommodate various dietary requirements. Please let us know about your dietary needs either during your online booking or inform our team once you are seated. 

Absolutely! If you're planning a gathering of 12 or more people, we offer a tailored group menu. You can access the group menu here

To secure your group reservation, we kindly request your credit card details at the time of booking. Rest assured that no charges will be applied to your card during the booking process.

We kindly ask that any changes to or cancellations of your reservation are made with at least 24 hours' notice. For reservations cancelled with less than 24 hours' notice or in case of a no-show, a cancellation fee of $30 per person will be automatically applied.

Due to high levels of calls and peak service periods our team may not be able to attend to your call immediately. We apologise for any inconvenience this may cause. Kindly consider leaving a message with your
contact details, and we will make every effort to return your call as soon as possible. Alternatively, you're welcome to send an email to reservations@thepalmssydney.com.au for assistance.

Kindly be aware that a 10% surcharge will be applicable on Sundays, and a 15% surcharge will be applicable on all Public Holidays. We appreciate your understanding regarding these surcharges.

Absolutely! The Palms Gift Cards are available to purchase both in-store and online and can be redeemed in The Eatery, Nursery, or Homewares store making them the perfect gift for your friends and family.

We welcome your four-legged companions in our outdoor dining areas. Please keep in mind that there may be other dogs at neighbouring tables during your visit.

We've designed a special kid's menu for children up to 12 years old. It features a variety of lunch, dinner, and dessert options to cater to young appetites.

We provide both onsite and street parking options for customers of our Eatery, Nursery, and Homewares store. While parking availability is currently limited, we are excited to share more about upcoming parking options in the near future. Your convenience is our priority.

Shipping
We're dedicated to enhancing your shopping experience by offering both convenient and cost-effective delivery options. Our shipping rates are calculated at checkout to ensure you receive the best rates in real-time. Your orders will be shipped via either a reliable courier service or Australia Post. For Express Delivery, your order will arrive within 3-5 business days. Standard Delivery typically takes 6-10 business days for delivery.

Local Delivery
Whether you're shopping online or visiting our physical store, we offer a range of delivery solutions to suit your needs. Our dedicated Palms trucks provide weekly deliveries covering Sydney's Northern Beaches and the Sydney Metro Area. From homewares and furniture to pots, plants, and bulk landscaping items, our delivery service covers a wide spectrum of products. For all online orders, delivery charges are calculated automatically at checkout. After placing your order, you will receive a confirmation email containing the details of your purchase.  Our dedicated team will then process your order within 24 hours and will contact you to coordinate the delivery of your order.

Click & Collect
We are pleased to offer a complimentary click-and-collect service for all items purchased on the Palms Nursery & Homewares online store. To take advantage of this convenient option, simply select the products you wish to purchase and add them to your shopping cart. Once your selections are complete, proceed to checkout and choose ‘store pickup'. After placing your order, you will receive a confirmation email containing the details of your purchase. Our dedicated team will process your order within 24 hours and will promptly notify you via email or text message once your items are ready for collection. For order collection, please make your way to our store located at 327 Mona Vale Road, Terrey Hills, NSW 2084. It is essential to present a copy of your click-and-collect confirmation email, which includes your order number. If someone else is collecting the order on your behalf, kindly ensure they have a copy of the original click-and-collect confirmation email.

Of course, we also offer you the option to purchase any of our Nursery or Homewares pieces over the phone. To proceed with this method, we kindly request your authorisation to manage the essential personal registration and payment information (Mastercard, Visa, or Amex) on your behalf. Rest assured, once this is completed, you will still receive an automated confirmation email and ongoing updates regarding the status of your order.

Yes, we are pleased to offer the convenience of using Afterpay as a payment option for your purchases. Kindly note that by choosing Afterpay, you agree to adhere to the Afterpay terms and conditions. This ensures a smooth and transparent payment process for your orders.

Additionally, we also provide the option of PayPal for secure online transactions, offering you multiple choices for a seamless shopping experience.

Absolutely, the security of your personal information and payment details is of utmost importance to us. Our website is equipped with the necessary measures to ensure your data is handled and stored securely.

We carefully pack all orders to ensure that your items arrive to you in the best condition. In the event that your order arrives damaged, faulty or incorrect, please contact our office within 48 hours of your order being signed for or purchased.

Yes, you are more than welcome to bring your own birthday or celebration cake. Please be aware there is a $5 cakeage per person which includes cutting and plating of your cake.