FREQUENTLY ASKED QUESTIONS

No, The Palms Sydney is a fully licensed restaurant. We do not offer BYO.

Certainly! We are more than happy to accommodate various dietary requirements. Please let us know about your dietary needs either during your online booking or inform our team once you are seated.

Of course! You are more welcome to bring your own birthday cake to our restaurant. Just let our team know upon arrival, and they will be happy to assist.

Absolutely! If you're planning a gathering of 12 or more people, we offer a tailored group menu. You can access the group menu here

To secure your group reservation, we kindly request your credit card details at the time of booking. Rest assured that no charges will be applied to your card during the booking process.

We kindly ask that any changes to or cancellations of your reservation are made with at least 24 hours' notice. For reservations cancelled with less than 24 hours' notice or in case of a no-show, a cancellation fee of $30 per person will be automatically applied.

Due to high levels of calls and peak service periods our team may not be able to attend to your call immediately. We apologise for any inconvenience this may cause.

Kindly consider leaving a message with your contact details, and we will make every effort to return your call as soon as possible. Alternatively, you're welcome to send an email to reservations@thepalmssydney.com.au for assistance.

Absolutely! The Palms Gift Cards are available to purchase in-store and can be used at The Palms Eatery, and The Palms Home + Garden. Click here to purchase both physical and eGift cards.

We welcome your four-legged companions in our outdoor dining areas. Please keep in mind that there may be other dogs at neighbouring tables during your visit. Unfortunately we are unable to accommodate animals inside The Palms Eatery.

We've designed a special kid's menu for children up to 12 years old. It features a variety of lunch, dinner, and dessert options to cater to young appetites. You can find the Kids menu here

We provide onsite parking at both The Palms Sydney and The Palms Pavilions. Please view our parking map here:

Kindly be aware that a 10% surcharge will be applicable on Sundays, and a 15% surcharge will be applicable on all Public Holidays. We appreciate your understanding regarding these surcharges.

Yes, we are pleased to offer the convenience of using Afterpay as a payment option for your purchases. Kindly note that by choosing Afterpay, you agree to adhere to the Afterpay terms and conditions. This ensures a smooth and transparent payment process for your orders.

Additionally, we also provide the option of PayPal for secure online transactions, offering you multiple choices for a seamless shopping experience.

Absolutely, the security of your personal information and payment details is of utmost importance to us. Our website is equipped with the necessary measures to ensure your data is handled and stored securely.

We carefully pack all orders to ensure
that your items arrive to you in the best condition. In the event that your order arrives damaged, faulty or incorrect, please contact our office within 48 hours of your order being signed for or purchased.